We are committed to providing our customers total satisfaction. If you are not 100% satisfied with the items you receive, please email us at firstname.lastname@example.org before returning it to us. Include your name, order number, item(s) and reason for your return in the email. There are some items in our store that cannot be returned. Please make sure to review the product details before making your purchase.
We accept returns that are postmarked within 14 business days of receipt. We will not accept returns on any items that were not pre-authorized or postmarked after 14 business days of receipt. Items must be sent back, unworn, unused, unwashed and in the original packaging with all tags in tact and we will provide you with a refund for the full price of the item minus *shipping charges. All pre-orders, holiday, sale, clearance, earrings, and cosmetic items are final and cannot be canceled or returned, no exceptions. We do not accept returns on any worn, used, washed, or soiled products.
We do not accept any returns for products that you feel did not hold up well while being worn or washed. Due to the unique nature of many of the designs, they may be delicate and require additional care. If an item does not fit, please make certain that the item is in the original condition it was sent to you before sending it back for a refund. We will not accept nor provide a refund for items that are not returned in the same condition and packaging they were sent to you. All return items are inspected. If your returned item appears to be worn, soiled or damaged in any way that renders the item not resalable, we will not refund your order.
The return shipping address is a P.O. Box, so please be sure to send the item via United States Postal Service. We strongly recommend sending items with insurance and a tracking number in order to confirm delivery. We are not responsible for items lost or damaged in transit or for any shipping fees incurred in the return process. Please include the invoice with the return item(s), RA#, and reason for your return.
Please ship all returns via USPS to:
Twin Treats Returns
P.O. Box 322
Long Valley, NJ 07853
*Please note: Shipping fees are non-refundable. If your item was shipped Free we will deduct the actual shipping costs we incurred to ship it to you. Buyer is responsible for all additional shipping fees incurred in the return process.